Discipline 04
Remote deployment of IP-based phone systems and enterprise call recording platforms — from PBX installation and call routing through recording, compliance archiving, and audit controls — tested end-to-end before handover.
Remote installation and configuration of an IP-based phone system, including PBX/server deployment, SIP trunk configuration, extensions, inbound and outbound calling, call routing, IVR, voicemail, user permissions, IP phone provisioning, and baseline security configuration. The system is tested for calling functionality and handed over to the customer.
Professional remote implementation of an enterprise call recording platform, including recording server deployment, telephony integration, recording configuration, channel capacity configuration, call metadata mapping, recording validation, and production deployment. The recording environment is tested and delivered to the customer in an operational state.
Professional remote implementation and configuration of speech and voice processing capabilities within a customer call recording environment. Services may include voice stream integration, audio processing configuration, speech-related workflow configuration, and validation of voice data processing according to customer requirements.
Professional remote implementation of a compliant recording archive environment, including retention policy configuration, WORM/immutable storage integration, storage lifecycle configuration, Legal Hold workflows, recording export, and validation of long-term recording protection and retrieval.
Professional remote implementation and configuration of recording audit and compliance controls, including audit logging, access governance, RBAC, MFA, user activity tracking, chain-of-custody requirements, compliance workflows, and validation of auditability and controlled access.
Professional architecture and design services for enterprise call recording environments, including requirements discovery, recording architecture, telephony integration design, storage sizing, retention architecture, security architecture, HA/DR design, and implementation planning.
Professional services supporting User Acceptance Testing and production deployment of a call recording environment, including test planning, test-call validation, metadata verification, recording quality validation, failover testing, defect remediation, production cutover, and customer sign-off support.
Remote role-based training and technical handover for Compliance, Legal, IT, and System Administration personnel. Includes operational procedures, system administration, monitoring, recording search and retrieval, compliance workflows, troubleshooting, and knowledge transfer.